Privacy Policy

Effective Date: Oct 8, 2024

Welcome to MysticSaffron, a website owned and operated by Researpa Techtrends. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

• Website Name: MysticSaffron

• Business Name: Researpa Techtrends

• Email Address: info@mysticsaffron.com

• Business Address: 506, Bhiwadi, Rajasthan - 301019

If you have any questions or concerns about this policy, please contact us at the email address provided above.

2. Information We Collect

We collect personal information from you when you interact with our website, make a purchase, or contact us. The types of personal information we may collect include:

• Personal Identification Information:

  • Name

  • Email address

  • Billing and shipping address

  • Payment details (e.g., credit card information, which is processed securely)

  • Phone number

• Technical Information:

  • IP address

  • Browser type and version

  • Time zone setting

  • Device information

  • Operating system and platform

• Usage Information:

  • Details of your visits to our website, including pages viewed, time spent on pages, and products viewed.

3. How We Use Your Data

We use the personal information you provide to:

• Process Orders: To manage and process orders, payments, and deliveries.

• Provide Customer Support: To address any questions or concerns you may have and to provide assistance with orders.

• Marketing and Communication: To send promotional emails, newsletters, and offers about products, provided you have consented to receive such communications. You can opt out at any time.

• Improve User Experience: To analyze website usage and enhance your shopping experience by personalizing content and product recommendations.

• Legal Compliance: To comply with any legal obligations, such as tax laws or responding to law enforcement.

4. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Contractual Obligation: Processing your data is necessary to fulfill the order and deliver products you purchase.

• Consent: We will seek your consent to send marketing communications.

• Legitimate Interest: We may use your data for analytics and to improve our services, provided this does not harm your fundamental rights.

• Legal Obligations: In cases where we are required to process personal data to comply with legal regulations (e.g., tax reporting).

5. How We Share Your Data

We do not sell your personal data. However, we may share your personal information with third parties to provide our services effectively, including:

• Service Providers: Payment processors, shipping companies, IT service providers, and email marketing platforms.

• Legal Authorities: We may share your information to comply with legal obligations or requests from government authorities.

All third parties that process your personal data on our behalf are bound by contractual agreements to ensure that your data is handled in accordance with GDPR requirements.

6. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place, such as the use of Standard Contractual Clauses or reliance on Privacy Shield frameworks, to protect your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example, we retain order information for tax and accounting purposes, which is generally for a period of 6 years.

8. Your Rights Under GDPR

As a user based in the European Union, you have the following rights concerning your personal data:

• Right of Access: You can request access to the personal data we hold about you.

• Right to Rectification: You have the right to request corrections to inaccurate or incomplete personal data.

• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data, subject to legal limitations.

• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.

• Right to Data Portability: You have the right to request that we transfer your personal data to another controller.

• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@mysticsaffron.com. We will respond to your request within one month as required by law.

9. Security Measures

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive information, secure payment gateways, and restricted access to personal data.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our website, personalize your shopping experience, and enable features like your shopping cart.

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

11. Marketing Communications

If you have provided your consent, we may send you promotional materials and updates about our products and services. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly at info@mysticsaffron.com.

12. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or process personal data from children without parental consent. If you believe we have collected personal data from a child under 16, please contact us at info@mysticsaffron.com, and we will take steps to delete such data.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this Privacy Policy periodically. The "Effective Date" at the top indicates when the policy was last revised.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: info@mysticsaffron.com

• Business Address: 506, Bhiwadi, Rajasthan - 301019